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What do I do when the connection to the cameras is lost?

Make sure you start up the system in the right order. Before you startup the Oxymap Analyzer (the software) you need to turn on the Topcon fundus camera using the switch button on the side of the camera and the Oximap Digitizer (the hardware) by turning on the master switch on the control box.
Make sure the Firewire cables and other cables are firmly connected. You should be able to see both digital cameras if you click on hardware eject icon (in the lower right corner of the screen) to make sure the cameras are recognised by the computer.
If you are still having problems please contact us at support@oxymap.com.

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